Hammock Camping Customer Service

Your Satisfaction is our Peace of Mind

Ordering

All products are in stock unless otherwise stated.

We offer free delivery Australia wide. All products originate in New Zealand and are normally on a flight across the Tasman within 36 hours of ordering.

COVID-19 update. NZ Post International Courier Service has been experiencing delays across the Tasman from Auckland to Australia. The backlog is now being cleared, with additional freight space being booked with contingency options moving forward. Australia Post is presently experiencing backlogs into Queensland and delivery delays in Victoria due to staffing reduction. We are grateful for your patience and understanding.

You do not need a Paypal account to order. Simply enter your credit card details on the order page and Paypal will send you an auto-reply acknowledging your order and payment.

Security

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Safeguarding your financial and personal information is one of Hammocks Onlines’ most important priorities. Paypal offers safe online ordering with automated encrypted coding to scramble all your personal information. Your valuable details are protected by (SSL) coding with an encryption key length of 128 bits, which is the highest level of coding protection commercially available and this information is then stored on heavily guarded servers. To further shield your credit card and bank numbers, PayPal does not directly connect their firewall-protected servers to the internet. Hammock Camping has confidence in the technology used by PayPal to ensure the security of your valuable information. Hammock Camping is a ‘PayPal Verified Member’.

For information about ‘PayPal Buyer Protection’, please click on the following link – https://www.paypal.com/au/webapps/mpp/paypal-buyer-protection

Privacy Policy

All personal information supplied will remain the property of Hammock Camping and will not be supplied to another party. Emails are sent to customer / site visitors who register their interest with us to receive product information. All automated emails contain a link which can be used to unsubscribe from our data base.

Warranty

We commit to meet our obligations under the Australian Consumer Law. Please choose wisely, as we are not able to refund if a customer changes their mind after the product has been purchased. In this instance we are only able to offer credit for an exchange and the customer will be liable for all freight costs.

All Hammock Camping hammocks and accessories are individually inspected and must pass our strict quality control before being dispatched. Customers who’s product has a genuine defect of material or less than acceptable quality of workmanship will be fully credited for all freight costs. Please note that if a product is used inappropriately – damaged, misused, abused or worn due to negligence or neglect, the damage will not be covered by our warranty and the customer will be responsible for all repair and freight costs.

Links

Links to other websites are provided for convenience only. Hammock Camping is not responsible for the content or privacy practices of websites we link to.

Integrity

Hammocks Camping puts Social Justice and Environmental Sustainability at the very top of our Business Priority.

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